Kisan Express – A Brand of Tierracare Organic India Pvt. Ltd.

 

Effective Date: 30 October 2026

 

At Kisan Express, we value your trust and respect your privacy. This Privacy Policy explains how Tierracare Organic India Pvt. Ltd. collects, uses, stores, protects and shares your personal information when you visit our website, place an order, register an account or interact with our products and services.

 

By accessing or using our website, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following information when you use our website or purchase our products:

• Personal Information: Name, mobile number, email address, billing address and shipping address.

• Order Information: Products purchased, order history, transaction details and delivery preferences.

• Payment Information: Payment status and transaction references processed through authorised third-party payment gateways. We do not intend to store your complete debit/credit card details, UPI PINs or banking passwords.

• Technical Information: IP address, browser type, device information, website usage, cookies and browsing activity.

 

2. How We Use Your Information

We collect and use your information for legitimate business purposes, including:

• Processing, confirming and delivering your orders.

• Managing customer accounts and purchase history.

• Communicating order updates, payment confirmations and delivery information.

• Responding to customer enquiries, complaints and support requests.

• Sharing product updates, promotional offers and marketing communications, where permitted.

• Improving our website, products, services and customer experience.

• Preventing fraudulent transactions and ensuring website security.

• Complying with applicable legal and regulatory requirements.

 

3. Sharing of Information

Kisan Express does not sell, rent or trade customers' personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways and banking partners for secure payment processing.

• Courier and logistics partners for order delivery.

• Website hosting, technology and IT service providers.

• Marketing and communication service providers, where authorised.

• Government authorities or law enforcement agencies when required under applicable law.

Such sharing will be limited to what is reasonably necessary for the relevant purpose.

 

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve browsing experience, remember user preferences, understand website traffic and enhance website performance.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionalities.

 

5. Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

Your information is retained only for as long as necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes and meet applicable legal, accounting and regulatory obligations.

 

6. Your Privacy Rights

Subject to applicable laws, you may:

• Request access to your personal information.

• Request correction or updating of inaccurate information.

• Request deletion of personal information, where legally permissible.

• Withdraw consent for optional communications and marketing.

• Opt out of promotional emails or messages using the unsubscribe option or by contacting us.

• Raise concerns or complaints regarding the handling of your personal information.

To exercise these rights, please contact us using the details provided below.

 

7. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms or services. We are not responsible for the privacy practices, content or security of such external platforms. We encourage customers to review their respective privacy policies before sharing personal information.

 

8. Children's Privacy

Our website and services are intended for use by individuals who are legally capable of entering into transactions. We do not knowingly collect personal information from children without appropriate parental or lawful guardian consent, wherever required by applicable law.

 

9. Changes to This Privacy Policy

Tierracare Organic India Pvt. Ltd. reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology or applicable laws. Any changes will be published on this page with an updated effective date.

 

10. Contact Us – Privacy Queries and Grievances

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

 

Company: Tierracare Organic India Pvt. Ltd.
Brand: Kisan Express
Location: Hyderabad, Telangana, India
Phone: +91 6360636182
Email: info@kisanexpress.com
Website: www.kisanexpress.com

 

We will make reasonable efforts to address your queries and privacy-related grievances within the time prescribed under applicable laws.

Your trust matters to us. At Kisan Express, we are committed to protecting your privacy and providing a safe, secure and reliable online shopping experience.