We want you to have a smooth and satisfactory shopping experience with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms and conditions outlined below.

 

1. Return Eligibility

• Return Window: Return requests must be raised within 3 days of delivery of the order.

• Return Fee: A return handling and reverse-pickup fee of ₹60 per return request will be applicable and deducted from the refund amount.

• Original Condition: Products must be unused, unworn, unwashed and returned in their original condition.

• Tags & Packaging: All original tags, labels, accessories and packaging must remain intact.

• Proof of Purchase: The original invoice or proof of purchase must accompany the returned product.

 

We reserve the right to reject returns that do not meet the above conditions.

Products that are damaged, soiled, altered, washed, used or returned without their original tags and packaging will not be accepted. Such products may be shipped back to the customer, with the applicable shipping charges payable by the customer.

Sale & Discounted Products: Products purchased during promotional sales, special offers or at discounted prices are not eligible for returns, except in cases of defective, damaged or incorrectly delivered products.

 

2. Return Pickup & Shipping

We offer a reverse-pickup facility in select locations, subject to courier serviceability.

• Once your return request is approved, we will arrange a reverse pickup within 3–5 business days.

• Please ensure that the product is securely packed and ready for collection, along with its original tags, labels and packaging.

• If reverse pickup is unavailable at your PIN code, you will need to self-ship the product through a reliable courier service within 7 days of return approval.

• Customers opting for self-shipping are advised to retain the courier receipt and tracking details until the return is processed.

 

3. Refund Process

Once we receive the returned product, it will undergo a quality inspection to verify its condition and eligibility.

• If the product passes the quality inspection, the refund will be initiated within 1–2 business days of approval.

• The applicable ₹60 return fee will be deducted from the refund amount.

• Refunds will be processed to the original payment method used for the purchase.

• For Cash on Delivery (COD) orders, our customer support team will contact you to collect bank account details and arrange a bank transfer.

• Depending on your bank or payment provider, the refund may take an additional 5–7 business days to reflect in your account.

 

If a returned product fails the quality inspection, the refund may be declined. In such cases, the product can be shipped back to the customer, subject to payment of applicable shipping charges.

 

4. Damaged, Defective, Incomplete or Incorrect Orders

We take utmost care in processing and delivering your orders. However, if you receive a damaged, defective, incomplete or incorrect product, please notify us within 24 hours of delivery.

To help us resolve the issue promptly:

1. Log in to your account and navigate to My Orders.

2. Select the relevant order and raise a return or complaint request.

3. Share 3–5 clear photographs showing the issue with the product.

4. Highlight the damaged, defective or incorrect portion clearly in the photographs.

5. Include photographs of the original tags, labels, packaging and invoice.

Important Instructions:

• If the outer package appears damaged at the time of delivery, please mention "Received Damaged" on the delivery receipt, wherever possible, and retain the original packaging.

• Do not discard the invoice, labels, tags or packaging until the complaint is resolved.

• Complaints raised beyond 24 hours of delivery may not be considered.

Once the complaint is verified, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the nature of the issue.

 

5. Exchange Policy

We currently do not offer exchanges for products purchased through our online store.

However, if you receive a defective, damaged or incorrect product, we will review your complaint and, wherever applicable, arrange a replacement or suitable resolution.

 

6. How to Initiate a Return

To initiate a return, please follow these steps:

1. Log in to your account on our website.

2. Navigate to My Orders.

3. Select the order containing the product you wish to return.

4. Check the return eligibility of the product.

5. Click on Request Return.

6. Select the product and choose the appropriate reason for return.

7. Submit your return request.

8. Share the required product photographs with our customer support team via WhatsApp, if requested.

 

Our team will review your request and notify you of its approval or rejection. Once approved, the reverse-pickup process will be initiated, subject to courier serviceability.

For non-serviceable PIN codes, customers must self-ship the eligible product within 7 days of return approval.

 

7. Refund Not Received?

If your return has been approved and marked as completed but the refund has not been credited:

• Please allow 5–7 business days for the amount to reflect in your original payment method.

• If the refund is not received within this period, please contact our customer support team with your order ID and return reference number.

Our team will investigate the matter and assist you in resolving the issue.

 

8. Contact Us

For any queries or assistance regarding returns, refunds or damaged/incorrect orders, please contact our customer support team through the contact details provided on our website.

We appreciate your understanding and cooperation and remain committed to providing you with a reliable and satisfactory shopping experience.

Note: All return requests are subject to verification and approval in accordance with this policy.